Terms of Service

Last Updated: May 7, 2026

Effective Date: March 23, 2026

These Terms of Service ("Terms") govern your use of the Komo application and related services (the "Service") operated by Shearu Goudou Kaisha, operating as Shareru ("we," "us," or "our").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 13 years old to use the Service. By using the Service, you represent that you meet this age requirement. If you are under the age of majority in your jurisdiction, you represent that your parent or legal guardian has reviewed and agreed to these Terms on your behalf.

In the European Economic Area, the applicable age of digital consent in your member state may apply. Where required, parental or guardian consent must be obtained.

2. Account

2.1 Account Creation

You may access the Service by authenticating through Steam or Epic Games. Your account is identified by your platform user ID.

2.2 Account Responsibility

You are responsible for all activity that occurs under your account. Keep your platform credentials secure.

2.3 Account Deletion

You may delete your account at any time through the in-game settings. Account deletion is immediate and irreversible. See our Privacy Policy for details on what data is deleted and retained.

2.4 Account Suspension and Termination

We reserve the right to suspend or terminate your account and access to the Service at any time, for any reason, with or without notice. Without limiting the foregoing, we may terminate accounts that we reasonably believe violate these Terms, applicable law, or community standards. Termination does not waive our right to pursue other remedies.

3. User Content

3.1 Your Content

You retain ownership of content you create ("User Content"), including posts, comments, profile information, and chat messages. By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to use, display, reproduce, modify, create derivative works from, and distribute your User Content solely for the purpose of operating, improving, and promoting the Service. This includes, without limitation, creating thumbnails, format conversion, transmitting content to moderation services, and displaying content to other users. This license survives termination of your account to the extent necessary for us to fulfill our obligations (e.g., retaining anonymized comments and moderation records).

3.2 Content Standards

You agree not to submit content that:

• Is illegal, threatening, abusive, harassing, defamatory, or obscene
• Infringes on intellectual property rights of others
• Contains personal information of others without their consent
• Is spam, advertising, or solicitation
• Impersonates any person or entity
• Contains malware or harmful code

These standards apply to all forms of content, including posts, comments, profile information, and in-game text chat.

3.3 Content Moderation

We use automated systems and human review to moderate content. We reserve the right to remove or restrict any content that violates these Terms, without prior notice.

Automated moderation systems may occasionally flag content incorrectly. If your content is restricted by automated moderation, you may request human review through the appeals process described in Section 5.3.

We have no obligation to monitor all User Content and are not responsible for content we do not remove or restrict. Our moderation efforts, whether automated or manual, do not create a duty to identify or remove all violating content.

3.4 Content Retention

Posts have a default expiration period. Expired posts are automatically deleted. Comments remain until deleted by the author or through account deletion.

4. In-Game Chat

4.1 Text Chat

Text chat is transmitted directly between users in real-time. We do not store text chat messages during normal use. However, when a user submits a report, the most recent messages from the relevant chat session may be transmitted to our servers for content moderation.

4.2 Chat Conduct

All in-game text communication is subject to the content standards in Section 3.2. Other users may report chat content that violates these standards.

5. Sanctions and Enforcement

5.1 Sanctions System

We enforce community standards through graduated measures. Violations may result in warnings, temporary suspensions, or permanent bans, depending on severity and frequency. Serious violations may result in an immediate permanent ban without prior warning.

5.2 Bans

Banned users lose access to the Service. Ban records are retained to prevent ban evasion through account re-creation. If you delete your account while banned, the ban will apply to any new account created with the same platform ID.

5.3 Appeals

If you believe a sanction was applied in error, you may contact us at support@komo-app.com to request a review. You have the right to request human review of any decision made through automated processing.

6. Software License and Intellectual Property

6.1 License Grant

The Service is licensed, not sold. Subject to your compliance with these Terms, we grant you a personal, non-exclusive, non-transferable, non-sublicensable, revocable, limited license to download, install, and use the software application ("Software") on devices you own or control, solely for your personal, non-commercial use.

6.2 License Restrictions

You may not:

• Copy, modify, or distribute the Software
• Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Software
• Create derivative works based on the Software
• Sell, rent, lease, lend, sublicense, or otherwise transfer the Software or any rights therein
• Remove, alter, or obscure any proprietary notices in the Software
• Use the Software for any commercial purpose

6.3 Updates and Modifications

We may release updates, patches, or modifications to the Software at any time. Some updates may be required to continue using the Service. We may also modify, suspend, or discontinue any feature of the Service at our discretion, with or without notice.

6.4 Ownership

The Software and the Service, including their design, features, and functionality, are owned by us and protected by intellectual property laws. These Terms do not grant you any right to use our trademarks, logos, or branding. All rights not expressly granted herein are reserved.

6.5 Virtual Items and Purchases

If the Service offers virtual items, virtual currency, or other digital goods ("Virtual Items"), the following terms apply:

• Virtual Items are licensed to you, not sold. You do not acquire any ownership interest in Virtual Items.
• Virtual Items have no real-world monetary value and may not be exchanged for legal currency or items of value outside the Service.
• All purchases of Virtual Items are final and non-refundable, except as required by applicable law.
• We reserve the right to modify, limit, or discontinue any Virtual Items at any time, with or without notice.
• Virtual Items may be forfeited upon termination of your account, whether voluntary or involuntary.
• Any unauthorized transfer, sale, or trade of Virtual Items is prohibited.

6.6 Feedback

Any feedback, suggestions, or ideas you provide about the Service may be used by us without obligation to you.

6.7 Service Availability and Discontinuation

The Service is an online service in which the Komo application connects to our servers to function. Even if you purchase the Software through Steam, Epic Games, or another platform, that purchase grants you a limited license to the Software (Section 6.1) and does not guarantee a perpetual right to access our servers or online features.

(a) Online Service Nature. Core features of the Service (including multiplayer, chat, content moderation, authentication, and other online functionality) require a connection to servers operated by us. If those servers are unavailable, some or all of the Service may be inaccessible.

(b) Full Service Discontinuation. If we decide to permanently discontinue the Service in its entirety, we will use commercially reasonable efforts to provide at least 90 days' advance notice through the Service or our website before the discontinuation date. We may provide shorter notice, or no notice where unavoidable, when circumstances beyond our reasonable control require it (including force majeure, third-party provider outages, legal orders, or safety or compliance reasons).

(c) Discontinuation of Individual Features. We may at any time, with or without notice and at our discretion, modify, suspend, or discontinue individual features, modes, regional availability, or content of the Service.

(d) Software Purchases and Refunds. Purchases of the Software are made through Steam, Epic Games, or other distribution platforms. The purchase price of the Software does not include the perpetual provision of the Service. Refund requests are governed by the refund policy of the platform from which you made the purchase. We do not provide direct refunds, pro-rata refunds, or replacements for the Software or for Virtual Items on the basis of Service discontinuation, interruption, or modification, except as required by applicable consumer protection law.

(e) No Offline Mode. Following discontinuation of the Service, the Software is not guaranteed to function in offline or standalone form. We are under no obligation to provide an offline play mode after the Service is discontinued.

(f) Data and Virtual Items. Upon discontinuation of the Service, user accounts, User Content, progression data, and Virtual Items will be deleted or rendered inaccessible. We are under no obligation to provide a means for users to obtain their data in connection with discontinuation. Your rights under applicable data protection laws (such as the GDPR right of access and data portability) remain available through our standard processes prior to discontinuation.

(g) Applicable Consumer Protections. This Section 6.7 does not affect your rights under mandatory consumer protection laws in your country of residence. Users in the EU/EEA, the United Kingdom, and other jurisdictions may have additional rights or remedies regarding service discontinuation under local law.

7. Third-Party Services

The Service integrates with third-party platforms (Steam, Epic Games, Google Cloud, OpenAI). Your use of these platforms is governed by their respective terms of service and privacy policies. We are not responsible for the practices of third-party services.

8. Prohibited Conduct

You agree not to:

• Circumvent or attempt to circumvent any content moderation or safety measures
• Create multiple accounts to evade bans or sanctions
• Use automated tools, bots, or scripts to access the Service
• Use cheats, hacks, exploits, or unauthorized third-party software or modifications to the Software
• Buy, sell, trade, or otherwise transfer your account to another person
• Interfere with or disrupt the Service or its infrastructure
• Collect or harvest user data without authorization
• Use the Service for any illegal purpose
• Violate any applicable export control or sanctions laws

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not guarantee that:

• The Service will be available at all times or without interruption
• Content moderation will catch all violations
• User Content will be preserved indefinitely

You acknowledge that content moderation, whether automated or manual, involves judgment and may result in errors. We shall not be liable for any content that is removed, restricted, or left in place due to moderation decisions, regardless of whether such decisions are correct.

10. Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, acts of government, pandemics, war, terrorism, labor disputes, internet or telecommunications failures, third-party service outages, or cyberattacks.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICE, INCLUDING BUT NOT LIMITED TO LOSS OF DATA, LOSS OF PROFITS, OR DAMAGE TO REPUTATION.

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR $100 USD, WHICHEVER IS LESS.

12. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses (including reasonable attorney fees) arising from your use of the Service, your User Content, or your violation of these Terms. This includes, without limitation, claims arising from (a) your User Content infringing third-party intellectual property rights, (b) your misrepresentation of eligibility under Section 1, or (c) your violation of applicable law.

We reserve the right to assume exclusive control of any matter subject to indemnification, and you agree to cooperate with our defense.

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by the laws of Japan.

13.2 Arbitration

To the fullest extent permitted by law, you and we agree to resolve any disputes arising from these Terms or your use of the Service through binding individual arbitration, and you waive any right to participate in class action lawsuits or class-wide arbitration.

13.3 Exceptions

This arbitration provision does not apply:

• Where prohibited by law (including in the EU/EEA, where mandatory consumer protection laws apply)
• For claims that qualify for small claims court
• For injunctive relief to prevent unauthorized use of the Service

13.4 Jurisdiction

Where arbitration does not apply, disputes shall be submitted to the exclusive jurisdiction of the courts of Japan. For users in the European Union, this does not affect your rights under mandatory consumer protection laws of your country of residence.

14. General Provisions

14.1 Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements and understandings.

14.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

14.3 Waiver

Our failure to enforce any provision of these Terms shall not be deemed a waiver of that provision or the right to enforce it at a later time.

14.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction, including in connection with a merger, acquisition, or sale of assets.

14.5 Electronic Communications

By using the Service, you consent to receiving communications from us electronically. Electronic communications satisfy any legal requirement that communications be in writing.

14.6 Modification

We may update these Terms from time to time. We will provide at least 30 days' advance notice of material changes through the Service or our website. For material changes that reduce your rights, we may require affirmative acceptance before you can continue using the Service. Your continued use of the Service after the notice period constitutes acceptance of the updated Terms.

15. Contact Us

If you have questions about these Terms:

• Email: support@komo-app.com
• Entity: Shearu Goudou Kaisha (Shareru)
• Location: Kanagawa, Japan

These Terms are provided in English as the authoritative version. Translated versions are provided for convenience; in case of discrepancy, the English version prevails.